Business Analyst Job at Novalink Solutions LLC, Scottown, OH

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  • Novalink Solutions LLC
  • Scottown, OH

Job Description

Job Description

Job Description

The Process Analyst supports the Elections Division by analyzing, designing, and

improving election systems processes to ensure the integrity, efficiency, and

compliance of election-related activities. This role plays a critical part in improving the

usage of the statewide voter registration and election management system by State and

County-level users.

Key Responsibilities:

• Process Documentation, Analysis, and Improvement

• Evaluate existing election-related processes, business rules, and

workflows for efficiency, accuracy, and compliance with Nevada Revised

Statutes (NRS).

• Document processes, business rules, functionality, and procedures.

• Identify and address documentation gaps.

• Develop process maps, standard operating procedures (SOPs), and

documentation for new processes as developed by State leadership.

• Identify areas for improvement in election-related processes to improve

compliance, efficiency, consistency, and clarity.

• Technical Support and Analysis

• Analyze and recommend resolution paths for technical support requests.

• Validate system functionality for compliance with policy and expected

business rules and workflows.

• Assist with the development of user stories and requirements to inform the

development of system enhancements.

• Document system processes and functionality to support Help Desk

agents and Development and QA teams in addressing tickets.

• Data and Analytics (Preferred)

• Run queries and develop reports to enable insights into election-related

data.

• Investigate and analyze large datasets for accuracy, consistency, and

compliance with State and County policy.

• Assist with the creation of business definitions for data elements in

support of the creation of a data dictionary.

• Compliance & Quality Assurance

• Ensure processes align with federal and state election laws (NRS),

including HAVA, NV state statutes, and Secretary of State directives.

• Monitor quality control measures and support risk-limiting audits.

• Stakeholder Engagement

• Work with county election officials, vendors, and internal teams to gather

feedback and ensure process consistency across jurisdictions.

• Work with the third-party vendors and the internal training team to develop

training and support materials for staff and election system users.

Minimum Qualifications:

• Bachelor's degree in public administration, political science, data science,

business, or related field.

• 2+ years of experience in process analysis, operations, or technical support

(government or elections experience preferred).

• Strong analytical, organizational, and communication skills.

• Proficiency in Microsoft Office Suite; experience with process mapping tools

(e.g., Visio, Lucidchart) is a plus.

• Familiarity with election systems, voter registration databases, or government

compliance frameworks is desirable.

Preferred Qualifications:

• Experience working in a government or public sector environment.

• Knowledge of Nevada election laws and procedures.

• Intermediate competency in SQL or comparable data and analytics skills.

• Lean Six Sigma or similar process improvement certification.

Work Environment:

• Hybrid or in-office work based in Carson City, NV.

• Occasional travel to counties or election sites may be required.

• Extended hours may be necessary during election cycles.

Requirements

Project Overview-The Process Analyst supports the Elections Division by analyzing, designing, and improving election systems processes to ensure the integrity, efficiency, and compliance of election-related activities. This role plays a critical part in improving the usage of the statewide voter registration and election management system by State and County-level users.

ii. Scope of Work-See attached

iii. Deliverables-See attached

iv. Experience and Skills Required-• Bachelor's degree in public administration, political science, data science, business, or related field.

• 2+ years of experience in process analysis, operations, or technical support (government or elections experience preferred).

• Strong analytical, organizational, and communication skills.

• Proficiency in Microsoft Office Suite; experience with process mapping tools (e.g., Visio, Lucidchart) is a plus.

• Familiarity with election systems, voter registration databases, or government compliance frameworks is desirable.

v. Experience and Skills Preferred-• Experience working in a government or public sector environment.

• Knowledge of Nevada election laws and procedures.

• Intermediate competency in SQL or comparable data and analytics skills.

• Lean Six Sigma or similar process improvement certification.

vi.

viii. Frequency of Status Reports-Weekly

ix. State Provided Items-laptop

x. Vendor Provided Items-N/A

xi. Percentage of Time Worked On-site/Off-site-40% onsite, 60% offsite. In office on Monday and Tuesday, however occasionally additional days.

xii. Local candidate required? Yes

xiii. Required Travel/Expenses-N/A

xiv. Type of Interview-Virtual and/or In-person

Job Tags

Work at office, Local area,

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