Business Intelligence Specialist Job at Dechen Consulting, Dearborn, MI

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  • Dechen Consulting
  • Dearborn, MI

Job Description

About Dechen Consulting Group (DCG) Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors. Job Opportunity We are currently seeking a professional for a W2 contract opportunity in Dearborn, MI. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship/transfer. This is a W2 position, not C2C. Third parties need not apply. This role offers excellent prospects for career progression! Position Description We are excited to offer an opportunity to assist in improving the service offering of PC Renewal and asset management via ServiceNow. This position will be part of the Client's PC Renewal Service Management and User Experience team, dedicated to supporting global customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers' mission-critical objectives. Skills Required

  • Business Intelligence
  • Business Analytics
Experience Required • Specialist Exp: 5 years in relevant field Education Required • Bachelor's Degree Additional Information
  • Original Duration: 353 Days
  • Hybrid Position: 4 days per week onsite
Responsibilities
  • Develop and implement ticketing/metrics dashboards via native ServiceNow capabilities or via PowerBI and QlikSense to convey current statuses and SLA adherence to the service team and management.
  • Collaborate with functional teams and contribute to process improvement and documentation.
  • Assist with best practices to continually improve PC Renewal service operations associated within the ServiceNow platform as it relates to the PC Renewal business.
  • Ensure global alignment for ITSM practices within the ServiceNow platform.
  • Assist with the training of Planning and Operational staff.
We are a people-focused company with a deep emphasis on family values and look forward to working with you.

Job Tags

Contract work, Visa sponsorship, Relocation package,

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