Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade Job at Warren Henry Automotive Group, Miami, FL

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  • Warren Henry Automotive Group
  • Miami, FL

Job Description

Job Description

Job Description


Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade

US-FL-Palmetto Bay

Job ID: 2025-2144
Type: Part-Time
# of Openings: 1
Category: Customer Service/Support
Jaguar Land Rover South Dade

Overview

Our Jaguar Land Rover South Dade dealership is hiring for a part-time Customer Care Specialist to join our team! This team member must be available to flexible to work weekends and holidays, if needed. 

 

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities

  • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
  • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Provide product information (brochures) for customers when requested
  • Provide and deliver the highest standards of service to our customers and provide assistance as needed.
  • Works closely with salesperson
  • Transmit information or documents to customers, using computer, mail, or fax.
  • Hear and resolve complaints from customers or the public.
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, or other documents.
  • Participates in required training
  • Keep a current record of staff members' availability.
  • Maintain lobby or reception area clean, neat and well organized.
  • Maintains an organized, clean and safe work area
  • Complies with company’s policies and procedures
  • Other duties as assigned

Qualifications

Education :   High School Graduate or General Education Degree (GED): Required

 

Experience : One year of customer service oriented experience in a position with high walk-in traffic.

 

Computer Skills :   This position requires an intermediate level of competency using Microsoft Office Suite. 

 

Other Requirements :  

  • Bilingual in English and Spanish is required.
  • Incumbent must maintain a polished, professional appearance. 
  • This position requires incumbent to be highly reliable and on time to work as scheduled. 

 

WORK ENVIRONMENT

The work environment is extremely fast paced and energetic. 

PI8b42742931f3-25405-38832432

Job Tags

Part time, Work at office, Flexible hours,

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