Customer Service Representative - Work at Home Job at Afni, Florence, AL

YjdOS1NpR0NyMWJLMm8yT1dzSC9QRktYUWc9PQ==
  • Afni
  • Florence, AL

Job Description

Career paths start at $14.50-$15/hr with 40 hour work weeks.


Why start building your career at Afni?


We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.


What do we offer?


A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.


What can you expect from your work at Afni?

 

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.

 

What do we expect from you as part of this team?


You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.


How can you join the Afnimazing team?


You can apply online here!

Key Qualifications

  • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
  • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Afni is currently hiring in the following states. You must live in one of these states:

  • Alabama
  • Georgia
  • North Carolina
  • South Carolina
  • Texas

What You Need to Thrive in Our Remote Environment:

  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate – Less than 100 ms
  • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

Job Tags

Live in, Currently hiring, Start working today, Remote work, Home office, Shift work,

Similar Jobs

MOJA, INC

Mobile Crane Operator Job at MOJA, INC

 ...Description A leading manufacturer and coater of steel line pipe for the oil and gas industry, is seeking a skilled and certified Mobile Crane Operator. The ideal candidate will be responsible for operating mobile cranes to safely and efficiently move, lift, and position heavy... 

Deaconess

Patient Care Technician - Med Surg (PCT) - Henderson Job at Deaconess

 ...with shift and weekend incentives Job Overview: As a Patient Care Technician (PCT), you'll work closely with nurses to provide hands-on...  ...Other Key Words: Entry-Level Patient Care Technician, No Experience Required, Paid Training Provided, On-the-Job Training, Career... 

Marathon Staffing

Inventory Stocker - Up to $17/hr - START this WEEK (BMS) Job at Marathon Staffing

 ...roles within similar geographic areas. Although job titles and job descriptions may overlap, pay rates, job locations, shifts, and nature of employment can vary depending on the needs of our employer partners. Marathon is an Equal Opportunity Employer BMS

Cobre Valley Regional Medical Center

New grad RN Job at Cobre Valley Regional Medical Center

 ...someone who likes to do a good job and wants to work for an employer who values these same traits, then CVRMC wants you for a Med/Surg RN. Under general supervision, the RN provides direction and guidance to subordinate staff members. Responsible for managing all... 

Right at Home Palm Beach, FL

CNA Job at Right at Home Palm Beach, FL

 ...their homes. Why we are the RIGHT TEAM! Flexible scheduling Pay increases available through our Personal Advancement Program Aflac Insurance opportunities Caregiver Recognition & Rewards Program Named Employer of Choice by Home Care Pulse Multiple Income...