Job Summary
The Hospitality Coordinator creates a welcoming and positive experience for all guests and members. They help people learn about and sign up for studio memberships, purchase retail products, and use available services. This role focuses on building strong relationships, representing the mission of SWTHZ, and supporting the studio’s growth by helping bring in new members and keep current members engaged. We are looking for individuals to join our team at our brand new studio, opening this winter on Augusta Rd in Greenville.
Part-Time PAY and Benefits
Full-Time PAY and Benefits
WHO WE ARE
SWTHZ is a contrast therapy studio specializing in deliberate exposure to heat and cold, which has been scientifically proven to enhance physical and mental health. Clients enjoy up to 60 minutes in a private contrast therapy suite with an infrared sauna, cold plunge, and vitamin-c shower. Suites offer full entertainment, so you can choose to unplug, meditate, listen to music, or watch TV. SWTHZ is the fastest-growing recovery franchise business globally, focused on accelerating the world's adoption of contrast therapy. If you believe strongly in all things health and wellness and have passion and energy for living a healthy life, this position is for you!
A SWTHZ Hospitality Coordinator plays a critical role in delivering an exceptional guest and member experience that drives membership growth, retention, and revenue. You will passionately advocate for the SWTHZ brand, embodying our belief that "to live well, you must recover well."
Essential Duties & Responsibilities
Guest (Intro) Experience and New Membership Enrollment (40% of role)
● Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals.
● Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro’s individual needs and goals.
● Communicates membership options in a clear and concise manner.
● Effectively and professionally enrolls guests using company sales techniques and protocol.
● Onboards new members successfully and assists with all member retention activities in order to drive club profitability.
Prospecting and Lead Generation (40% of role)
● Responsible for effectively setting appointments for all leads and potential new business.
● Communicates and promotes marketing campaigns to leads and members.
● Manages and follows up on leads/new business using company software.
● Executes daily plans for successful lead management and selling activities.
Member Experience (20% of role)
● Partners with Studio Manager and Assistant Studio Manager to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
● Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
● Maintains name relationships with members and serves as a resource for their questions or concerns.
● Provides a clean, friendly, well-maintained studio to members and guests.
● Maintains an organized and clean studio, lobby, front desk area, and restrooms.
● Suite turnover, including the cleaning and sanitation of the sauna and shower areas after each session.
● Responsible for all laundry (loading washers, dryers, folding towels, and keeping cold compresses stocked).
Relationship-Based Selling Knowledge, Skills & Abilities
● Active Listening: Effective Listening isn’t just about talking or presenting price. It’s about understanding what motivated the intro to come in today. Mastering active listening skills like maintaining eye contact, asking clarifying questions, and summarizing key points helps build trust and ensures you’re presenting solutions relevant to their specific situation.
● Relationship Building: Sales is all about establishing connections with people. A successful Hospitality Coordinator can build rapport, forge trust, and understand the customer's perspective. This goes beyond basic pleasantries. Building genuine relationships with a member or guest means building rapport through shared experiences and demonstrating a vested interest in their success.
● Product/Service Knowledge: A deep understanding of the offerings you’re selling is crucial. You should be able to articulate features, benefits and value propositions with clarity and confidence. This empowers you to address customer concerns, answer questions effectively, and position your offerings as the best solution to their needs.
● Persuasion: Sales involves identifying and solving customer problems. This requires strong analytical skills, the ability to think creatively, and the confidence to negotiate terms that benefit both parties. Be prepared to present alternative solutions, overcome objections, and find mutually beneficial solutions.
● Continuous Learner: Adaptability is your fuel. You crave new knowledge and seek out opportunities to expand your skill set. Once you gain new skills, you’re comfortable navigating ambiguity and excited by the chance to implement those skills in real time.
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