Process Assistant IV
Will this candidate be dealing with Private Personal Information (PPI), Company Sensitive Information, or Credit Sensitive Information? Yes
What schedule is the candidate required to work: 8x5's
Top Required Skills:
1) Analytical (Excel, Power BI, and accounting)
2) Demonstratable Excel skills - to include a good base in data entry but must be able to use Excel lookup tables, indexing, and scripts.
3) Customer service skills to include - billing related and strong communication skills with both internal partners and external clients. Will need the ability to interact with a variety of personalities in a professional manner.
4) Strong communication, customer service and team skills are critical.
Soft skill requirements:
o Strong communication skills both verbal and written
o Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
Nice to Have Skills:
o Programming (SQL, API, DAX)
o Utility industry background
High Level Project Overview:
o Help with billing inquiries and payment processing, research, database review/updates, permit creation, and general data entry
Education :
Minimum of High School Diploma or Equivalency Required
Pay:
We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $40 per hour.