QuickBooks Online Mid-Market Premium Specialist - Hybrid Job at Intuit, Vista, CA

WmJKSVNpNkdvMURLMFk2Qlc4UCtPVnVY
  • Intuit
  • Vista, CA

Job Description

QuickBooks Online Mid-Market Premium Specialist - Hybrid at Intuit summary:

The QuickBooks Online Mid-Market Premium Specialist provides expert technical and consultative support to mid-market customers, focusing on complex bookkeeping and software issues. This role requires strong financial acumen, customer advocacy, and collaboration with internal teams to enhance customer experience and product functionality. The position is hybrid, involving both remote and in-office work, and demands continuous learning to maintain expertise in QuickBooks Online products.

Overview

Overview:

We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid-Market customers. This exciting opportunity focuses on businesses with over $2.5 million in annual revenue, addressing their unique opportunities and complex needs.

The role requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech-savvy problem-solver with a strong background in bookkeeping principles, passionate about leading change, collaborating with internal teams, and providing a world-class customer experience.

Mindset:

  • Daily demonstration of our Prosperity Principles: Advocacy, Ownership, and Expertise.
  • Enthusiasm for leading change and effective collaboration with supporting functions.
  • Excellent verbal and written communication skills, with the ability to convey technical information in an accessible manner.
  • Demonstrated ability to problem-solve and multitask efficiently in a dynamic environment.
  • Comfort with ambiguity and adaptability to changing priorities.
  • A collaborative team player who actively contributes to collective goals.

Qualifications:

What You'll Bring

  • Experience :
    • 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification.
    • Proven experience in a customer support role, preferably within a tech or SaaS environment
  • Credentials :
    • An active QuickBooks Online Level 1 Certification is required and must be provided before your start date.
  • Technical & Financial Acumen :
    • A strong understanding of bookkeeping principles and financial terminology.
    • Demonstrated ability to analyze complex challenges, identify root causes, and communicate effective solutions.
  • Hybrid Work Requirement :
    • Minimum requirement of 2 days in the office 4 hours per day
    • A dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home.

Responsibilities:

What You'll Do

  • Deliver Expert Support : Provide superior technical and consultative support for Mid-Market QuickBooks users. Troubleshoot and resolve complex software-related issues via phone, and chat, in a professional and reassuring manner. Apply prosperity principles to customer solutions.
  • Be a Customer Champion : Act as the voice of the Mid-Market customer, demonstrating ownership of their success. Partner with teams such as; Learning & Development, Sales, and Product Management, to relay client feedback and drive improvements to the product and customer experience through strong advocacy.
  • Lead and Innovate : Create high-quality customer interactions that instill confidence. Identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field.
  • Empower Customers : Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform.
  • Maintain Expertise : Stay current with all updates, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor, demonstrating continuous commitment to expertise.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California $23.00 - $29.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Keywords:

QuickBooks Online, Mid-Market support, Bookkeeping, Customer service, Technical support, SaaS customer support, Financial software, Payroll, QuickBooks certification, Hybrid work

Job Tags

Full time, Work at office, Work from home,

Similar Jobs

Foot Locker

Store Manager Job at Foot Locker

 ...and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members... 

Brooksource

Junior Front-end Developer Job at Brooksource

 ...Job Description Junior Front-End Developer Columbus, OH (Hybrid) Contract-to-hire About the Role We are seeking an Associate-level Front End Developer to support customer-facing web applications on the Atrix platform. This role is ideal for early-career... 

Wyndy

Infant Babysitter Job at Wyndy

We are seeking a responsible and caring babysitter for our 0-year-old son at our home in Baton Rouge, LA. The babysitting will take place on Monday, January 19, 2026, from 3:00 PM to 8:00 PM while I work from home. Responsibilities include feeding the baby. No driving,... 

GHR Healthcare - Travel Division

Travel Float RN - ICU Step-Down, Neuro & Ventilator Care Job at GHR Healthcare - Travel Division

 ...Job Description GHR Healthcare - Travel Division is seeking a travel nurse RN Float ICU - Intensive Care Unit Med Surg for a travel nursing job in Baltimore, Maryland. Job Description & Requirements ~ Specialty: ICU - Intensive Care Unit ~ Discipline: RN... 

Sysco

Driver Helper - SYGMA - US Job at Sysco

 ...Delivery Assistant Assist delivery driver unloading, checking the quality and delivering the product to the customer location. Responsibilities...  ...and rotation. Physical Demands Frequent moving of product up to 50 pounds during the shift; infrequent moving up to 80 pounds....